FAQ

#Is Compass only for SAP institutes?

No. It was built inside an SAP training institute, but nothing in it is specific to SAP: courses, stages, fields and sources are yours to set.

#Do we need to change how counsellors work?

Less than you'd think. They keep their work phones and the WhatsApp Business app. Compass logs calls and chats around them, and gives them Today to work from.

#Does the AI read our students' details?

No names, phones, emails or ID numbers. They're replaced with tokens first. You can also turn AI off entirely. See AI and privacy.

#Can each counsellor see everyone's leads?

That depends on their role and your settings. Counsellors work their own leads; managers and administrators see the team. See Roles.

#What happens to our data if we leave?

You can export your people, activity and payments at any time from Compass.

#Does it work on phones?

Yes. The web app works in a phone's browser, and the Android app adds call sync and offline use.

#Which languages?

The app is in English. Names and notes can be in any script, and AI drafts can be written in English, Hindi or Marathi.

#How is pricing worked out?

Per counsellor, per month, with lower-cost seats for trainers and service staff. See Pricing.