“One person, one record, from the first enquiry to the day they’re placed.”
- The problem
Leads arrived from Meta, the website, WhatsApp and walk-ins, and lived in a lead tracker, spreadsheets and phones. Fees, batches and placement were tracked somewhere else again.
- Built for one institute first
Compass was built around Netweaver’s own process, one feature at a time, and each feature was tested in the institute before it went live.
- Live on its own server
Compass now runs on Netweaver’s own server, with daily counsellor reports, the director’s overview and Meta lead sync ready to use.
- Next
The lead history moves over from the old tracker, and the counsellors, trainers and placement team come on board.